
Ian Johnson, Out Now
January 31, 2008
Want to receive Gay Market News by email? It's easy--click here.TOPICS: Gay tourism. Lesbian and gay travel market. Seattle, Washington, US market. Lesbian and gay travel and tourism marketing. Destination marketing to the gay and lesbian tourism segment. Gay tourism efforts by Seattle have been criticized for falling short.
There is now no shortage of destinations targeting the US gay tourism market.
From cities as diverse as Dallas, Philadelphia, Cleveland, Pittsburgh and the traditional gay heartland city San Francisco -- more destination marketing organizations are getting on the gay marketing train.
One city whose convention and visitors bureau might have been expected to have been there from the start is Seattle, a city well known for a free and respectful attitude towards its gay and lesbian residents and visitors.
In fact I made the point that Seattle in particular is a creative and welcoming gay comfortable city during this interview with BBC TV news a couple of years back:
Now though, local business and the Seattle CVB realize that Seattle is at risk of being left behind, and are taking steps to address this.
Whether their reported proposed budget is really enough to make a gay tourism market impact of real significance remains to be seen.
But absolute full marks to all concerned for realizing that Seattle has work to do if it is to improve its standing in the list of most visited gay tourism destinations.
There is an excellent overview of this in local Seattle media, an extract of which appears below.
Philadelphia and other towns outdo Seattle in going after $56B gay tourism market
The city posted street signs adorned with rainbows in a gay neighborhood, teamed up with Rosie O'Donnell to host a gay family vacation weekend, and aired commercials on a national gay TV network.
The ambitious program to attract gay tourists sounds as though it could have come out of Seattle, but it was from Philadelphia. Known more for the Liberty Bell than its "Gayborhood," Philly spent $1.6 million on marketing to gay vacationers in the past four years and reaped an estimated $153 million in gay visitor spending in return.
Seattle, on the other hand, is playing catch-up. Though known for its arts offerings, tolerance and assortment of gay clubs, Seattle hasn't aggressively gone after its share of the $56 billion global gay travel market.
Seattle's Convention and Visitors Bureau spent less than $50,000 to attract gay tourists last year, when Seattle ranked 18th among cities most visited by that segment.
"Seattle has not been aggressive in going after gay dollars," said John Tanzella, executive director of the Fort Lauderdale, Fla.-based International Gay and Lesbian Travel Association.
That could change. Both the Greater Seattle Business Association (a gay business group) and Seattle's Convention and Visitors Bureau are working on new initiatives for the gay traveler. The bureau is in the early stages of creating a comprehensive ad campaign to give Seattle an identity that appeals to gay tourists, said David Blandford, the bureau's director of public relations.
"We've targeted this market as one to really develop," Blandford said.
The decision to push gay travel marketing emerged as Seattle's Convention and Visitors Bureau watched both the growth of the gay travel industry and the expensive, in-depth ad campaigns emerging from other U.S. cities.
In web searches of gay travel, Seattle doesn't pop up high in the search results. Seattle's No. 18 rank as a gay destination ranks far behind, say, its position as the ninth most popular cruise-ship destination.
Local gay business leaders say Seattle should be doing more. The problem stems, they say, from Seattleites taking the area's assets for granted, and assuming gay vacationers will come whether the city markets itself or not.
"There's a certain cockiness that we are already progressive, welcoming and beautiful, so why do we need to do more," said Louise Chernin, executive director of the Greater Seattle Business Association.
Other cities have gone after the gay traveler because the market is lucrative and growing. Blandford acknowledged that the bureau hasn't tapped all opportunities for gay marketing, but said the city is making progress.
"We can always be doing more," Blandford said. "I do think Seattle could be in the top 10 for gay travel destinations."
Seattle's Convention and Visitors Bureau isn't brand-new to the gay tourism marketing effort, as the bureau started an initiative several years ago.
But the annual budget has been limited -- less than $50,000 in 2007, and below that in 2006 -- and efforts modest. So far, the campaign has consisted largely of the bureau attending gay travel expos across the country, advertising in gay travel guides, pitching Seattle features to gay publications and creating a "Seattle Fun Map" aimed at gay tourists.
Now, the Visitors Bureau wants to take marketing to the next level. Spending this year will rise to as much as $60,000. Staffers are currently discussing a new campaign with a brand specifically devoted to gay travel, which has not existed so far. The bureau plans to participate in more gay trade shows and form gay advertising partnerships with Seattle hotels, tour companies, restaurants and attractions. Bureau staff will visit European gay tour operators to convince them to bring groups to Seattle. The bureau wants to develop a Seattle brochure aimed at the gay market to be distributed in other cities.
"We know lots of destinations across North America targeting the gay market," Blandford said. "Rather than just trying to throw dollars at it, we're really trying to be strategic." As for the Greater Seattle Business Association, the group recently formed a tourism committee with members across the hospitality industry, including the Visitors Bureau.
Both the Visitors Bureau and the Greater Seattle Business Association want to expand their presence at gay-themed events. The Greater Seattle Business Association wants to develop welcome packages with two gay cruise companies -- Olivia Cruises and RSVP -- that will host trips stopping in Seattle this summer. Cruise ship passengers will receive a coupon book with discounts at gay and gay-friendly businesses, Chernin said.
Local gay businesses say they welcome any efforts to draw more gay tourists to Seattle. Even with new marketing pushes, Seattle will need to work hard to compete with cities that have already aggressively targeted the gay vacationer.
Two unlikely cities, Philadelphia and Dallas, have emerged as gay destinations, despite the fact that Philly is known more for history than its gay scene and Dallas sits in the heart of a traditionally conservative state. Even so, the cities have succeeded in attracting gay travelers because of their aggressive marketing strategies.
While Philadelphia and Dallas still rank behind Seattle's No. 18 place as gay destinations, those cities' efforts to target the segment far surpass Seattle's.
Dallas, which spends $500,000 a year on gay and minority marketing, created a website with information on gay-friendly hotels, sites and events. The city ran ads that featured photos of all kinds of shoes and the tag line "Try Dallas On for Size: We're Out and About in the Big D." Dallas wanted to communicate that the city is not just about cowboys, but is actually very diverse, said Dallas Convention and Visitors Bureau President and CEO Phillip Jones.
"The perception of Dallas was J.R. Ewing and cowboy hats and women with big hair," Jones said. "We wanted to get the word out that the LGBT (lesbian, gay, bisexual, transgender) traveler would be welcome in Dallas." The word seems to be out. Dallas booked 33 gay-related meetings and conventions in the past two years. Jones said the market was simply too valuable for the city not to act.
"We're not doing it because it's politically correct," Jones said. "We're doing it because it's economically correct."
Philadelphia has spent $1.6 million on gay marketing since November 2003. The city launched an advertising campaign called "Get Your History Straight and Your Nightlife Gay." The city created ads that resembled historic paintings and, with a nod to the rainbow motif for gay pride, featured Betsy Ross sewing a rainbow flag and Ben Franklin flying a rainbow kite.
A nationwide television ad is running on the gay network Logo. Philadelphia also partnered with Rosie O'Donnell's gay family travel company R Family Vacations, creating a weekend for gay families in Philadelphia last March. Greater Philadelphia Tourism's research indicates 87 percent of gay travelers now see Philadelphia as a gay-friendly city, and the city has seen $153 million in gay travel spending since the campaign began.
Cities with experience in this area say Seattle would be foolish to not aggressively go after the sector.
"This is a very lucrative niche market," Dallas' Jones said. "I strongly encourage Seattle to look into it."
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